We ask you, please, to not open time window with less than 4 hours, unless they are very specific customers, because that takes away the flexibility of the algorithm to suggest the best sequences.
We also recommend uploading time window for private customers and not assigning schedules for the entire route (it is allowed to leave the window blank for most customers). Remember that we learn a schedule and always try to explore new window until the contrary is proven and the driver is unable to deliver.
What if my customer has more than one time window?
Your file must have different columns for each of the time window information. If, for example, your customer has two service window, your file must have four columns:
- Window Start 1
- Window End 1
- Window Start 2
- Window End 2
When associating fields in your file with time window fields, you must associate two columns for each field requested. It would look like this: