WEB PORTAL – Foxtrot Systems, Inc.

ACCESS

[NEW USER] How do I obtain access to Foxtrot Systems?

[NEW USER] How to give access to Foxtrot?

[SETTING UP FOXTROT SYSTEMS] I received my access invitation, what are the next steps?

[LOGIN] How do I log in to Foxtrot Systems?

[INVITATION EXPIRED] My access invitation has expired, what do I do?

[PASSWORD] Forgot your password?

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SETTINGS

[DRIVERS] How to delete driver groups?

[DRIVERS] How to delete drivers?

[DISTRIBUTION CENTER] How to edit the Distribution Center settings?

[DISTRIBUTION CENTER] How to add a new Distribution Center?

[DRIVERS] How to edit driver groups?

[DRIVERS] How to edit drivers informations?

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OVERVIEW

[OVERVIEW] What is, how to access and what information is available on the Overview page?

ALL ROUTES

[ALL ROUTES] What is, how to access and what features are available in the All Routes page?

[DRIVER] How to assign a driver to a route?

ROUTE ANALYZER

[DATA GAP] How to avoid or solve Data Gaps?

[ROUTE ANALYZER] How do I access the Route Analyzer?

[ROUTE ANALYZER] What is and what features are available in the Route Analyzer?

[ROUTE ANALYZER] What are the events on the route, what do they mean and what colors represent them?

[ROUTE ANALYZER] What does each color mean on the map points and in the visit list?

[ROUTE ANALYZER] What does the number inside the dots mean for each customer (POS)?

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ROUTE VIEWER

[ROUTE VIEWER] How do I access the Route Viewer?

[ROUTE VIEWER] What is and what features are available in the Route Viewer?

FILE DOWNLOADS

[NO DATA] Why are some report columns in blank?

[ROUTE ANALYTICS] What is GPS Spoofer and how to detect it?

[ATTEMPT ANALYTICS] What is Drive By?

[REPORTS] What reports are available in Foxtrot Systems?

[EXTRACTION] How can I extract reports?

[ROUTE ANALYTICS] What each column in the "Route Analytics" report means?

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DRIVER PERFORMANCE

[INDICATORS] What are Foxtrot Systems' main indicators (KPIs) and how are they measured?

[DRIVER TRACE] What is considered for Driver Trace to succeed?

[DRIVER PERFORMANCE] What is, how to access and what informations are available on the Driver Performance page?

[DIGITAL ROUTES] What is the ideal driver's behavior on a route?

[SEQUENCE ADHERENCE] What is Sequence Adherence and how is it calculated?

[SEQUENCE ADHERENCE] How does the first customer work in the sequence?

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FLEET PERFORMANCE

[FLEET PERFORMANCE] What is, how to access and what information is available on the Fleet Performance page?

[DIGITAL ROUTES] What are Digital Routes in Foxtrot Systems?

IMPORT ROUTES

[IMPORT] How do I import routes?

[IMPORT] What does each column mean when importing routes?

VISIT EXCEPTIONS

[REATTEMPTS] What is a reattempt authorization?

[REATTEMPTS] How do I authorize reattempts and returns?

[TIME WINDOW] Is there a time window when dealing with reattempts?

DIGITAL CUSTOMER MANAGER

[DIGITAL CUSTOMER MANAGER] What is, how to access and what features are available in the Digital Customer Manager page?

MORE

[ALERTS] What is the exclamation mark that appears on some routes on the Overview and All Routes pages?

[LOCATION] Confident x Unconfident Location

[LOCATION] How does the tool learn the location of a customer (POS)?

[LOCATION] How does the tool understands the location of a Distribution Center (DC)?

[LOCATION] How to update a customer (POS) location in Foxtrot Systems?

[OPTIMIZATION] What are the variables that Foxtrot Systems uses to suggest the order in which customers should be visited in order to optimize the route?

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