WEB PORTAL – Foxtrot Systems, Inc.

ACCESS

[NEW USER] How do I obtain access to Foxtrot Systems?

[NEW USER] How to give access to Foxtrot?

[SETTING UP FOXTROT SYSTEMS] I received my access invitation, what are the next steps?

[LOGIN] How do I log in to Foxtrot Systems?

[INVITATION EXPIRED] My access invitation has expired, what do I do?

[PASSWORD] Forgot your password?

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SETTINGS

[DRIVERS] How to delete driver groups?

[DRIVERS] How to delete drivers?

[DISTRIBUTION CENTER] How to edit the Distribution Center settings?

[DISTRIBUTION CENTER] How to add a new Distribution Center?

[DRIVERS] How to edit driver groups?

[DRIVERS] How to edit drivers informations?

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OVERVIEW

[OVERVIEW] What is, how to access and what information is available on the Overview page?

ALL ROUTES

[ALL ROUTES] What is, how to access and what features are available in the All Routes page?

[DRIVER] How to assign a driver to a route?

ROUTE ANALYZER

[ROUTE ANALYZER] How do I access the Route Analyzer?

[ROUTE ANALYZER] What is and what features are available in the Route Analyzer?

[ROUTE ANALYZER] What are the events on the route, what do they mean and what colors represent them?

[ROUTE ANALYZER] What does each color mean on the map points and in the visit list?

[ROUTE ANALYZER] What does the number inside the dots mean for each customer (POS)?

[ROUTE ANALYZER] What moment a route is analyzed?

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ROUTE VIEWER

[ROUTE VIEWER] How do I access the Route Viewer?

[ROUTE VIEWER] What is and what features are available in the Route Viewer?

FILE DOWNLOADS

[ATTEMPT ANALYTICS] What is Drive By?

[REPORTS] What reports are available in Foxtrot Systems?

[EXTRACTION] How can I extract reports?

[ROUTE ANALYTICS] What each column in the "Route Analytics" report means?

[ATTEMPT ANALYTICS] What each column in the "Attempt Analytics" report means?

[RATINGS ANALYSIS] What each column in the "Ratings Analysis" report means?

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DRIVER PERFORMANCE

[DRIVER PERFORMANCE] What is, how to access and what informations are available on the Driver Performance page?

[DIGITAL ROUTES] What is the ideal driver's behavior on a route?

[SEQUENCE ADHERENCE] What is Sequence Adherence and how is it calculated?

[SEQUENCE ADHERENCE] How does the first customer work in the sequence?

[SEQUENCE ADHERENCE] Why do we forgive the click from first attempt?

[SEQUENCE ADHERENCE] If a device runs out of internet on the route, will it impact Foxtrot Systems' adherence sequence?

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FLEET PERFORMANCE

[FLEET PERFORMANCE] What is, how to access and what information is available on the Fleet Performance page?

[DIGITAL ROUTES] What are Digital Routes in Foxtrot Systems?

IMPORT ROUTES

[IMPORT] How do I import routes?

[IMPORT] What does each column mean when importing routes?

VISIT EXCEPTIONS

[REATTEMPTS] What is a reattempt authorization?

[REATTEMPTS] How do I authorize reattempts to the client?

[TIME WINDOWS] Is there a time window when dealing with reattempts?

DIGITAL CUSTOMER MANAGER

[DIGITAL CUSTOMER MANAGER] What is, how to access and what features are available in the Digital Customer Manager page?

MORE

[LOCATION] Confident x Unconfident Location

[LOCATION] How does the tool learn the location of a customer (POS)?

[LOCATION] How does the tool understands the location of a Distribution Center (DC)?

[LOCATION] How to update a customer (POS) location in Foxtrot Systems?

[OPTIMIZATION] What are the variables that Foxtrot Systems uses to suggest the order in which customers should be visited in order to optimize the route?

[REAL-TIME SEQUENCING] What is and how to activate Real-Time Sequencing (RTS)?

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